Terms and Conditions

Introduction and License

Cleobetra operates under the License issued by Curacao eGaming. Our services include providing a platform for online pokies and other gaming activities to users in Australia. By accessing our website and services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in any gaming activities offered by Cleobetra, users must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not permitted to access our services. It is the responsibility of users to ensure their compliance with local laws before participating.

Account Rules

Each user is permitted to maintain only one account on the Cleobetra platform. Users must complete a Know Your Customer (KYC) verification process upon registration and provide accurate information. Users are responsible for maintaining the confidentiality and security of their account credentials. Any misuse of an account, including but not limited to sharing login details or fraudulent activity, may result in account suspension or termination.

Deposits and Withdrawals

All deposits must be made using approved payment methods, which are subject to change at the discretion of Cleobetra. Users must ensure they meet all verification requirements before processing any withdrawal requests. The processing time for withdrawals may vary, but Cleobetra aims to complete transactions within a reasonable timeframe. Compliance with Anti-Money Laundering (AML) regulations is mandatory, and users may be required to provide additional information to confirm their identity and the source of funds.

Prohibited Activities

Users are strictly prohibited from engaging in any activities that may compromise the integrity of the gaming experience. This includes cheating, fraud, bonus abuse, the use of bots, exploitation of system errors, or any unauthorized manipulation of gameplay. Any violation of these rules may result in account suspension, termination, or legal action.

Limitation of Liability and Termination

Cleobetra reserves the right to suspend, restrict, or permanently close user accounts in the event of violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. Users acknowledge that Cleobetra cannot be held liable for any losses or damages incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

Cleobetra may offer bonuses and promotions to enhance the gaming experience. All bonuses are subject to specific terms that will be provided at the time of the promotion. Users must meet the wagering requirements and any other conditions outlined to qualify for bonus payouts. Cleobetra reserves the right to amend or revoke bonuses at its discretion.

Fair Play and Game Integrity Rules

Cleobetra is committed to ensuring fair play in all gaming activities. All games are conducted according to strict standards, and any manipulation or tampering with game outcomes is strictly prohibited. Users must engage in gameplay in a manner that is honest and fair.

Fraud Prevention and Security Monitoring

To maintain a safe gaming environment, Cleobetra employs advanced security measures and monitoring systems to detect fraudulent activities. Users are required to cooperate with any investigations related to suspicious activities. Failure to comply with such requests may lead to account penalties.

Dispute Resolution and Complaint Handling Process

In the event of a dispute or complaint, users are encouraged to contact the support team to seek resolution. Cleobetra strives to address all issues promptly and fairly. If a resolution cannot be reached, users may have the option to escalate their complaint to relevant regulatory bodies in accordance with Australian law.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms and Conditions or your use of the Cleobetra services will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Cleobetra is dedicated to promoting responsible gambling. Users are encouraged to set limits on their gaming activities and utilize available tools to manage their gaming experience. The platform provides access to self-exclusion options and resources for users who may need assistance with gambling-related issues.

By accepting these Terms and Conditions, you acknowledge and agree to adhere to the principles of responsible gambling and to seek help if needed.

General Provisions

These Terms and Conditions constitute the entire agreement between the user and Cleobetra concerning your use of our services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Cleobetra reserves the right to modify these Terms and Conditions at any time. Changes will be communicated to users through appropriate channels, and continued use of the services following any changes constitutes acceptance of the updated Terms and Conditions.

Users are encouraged to review these Terms regularly to ensure they remain informed about their rights and obligations while using the Cleobetra platform.